At Green Light, your experiences and opinions are incredibly important to us. We believe that all feedback, whether it’s a compliment, a concern, or a complaint, is a valuable opportunity for us to continuously improve the care and support we provide.  That’s why we’re pleased to announce that we’ve recently updated our Compliments, Concerns & Complaints Policy & Procedure. Our goal with this review was to make the policy even clearer, more accessible, and easier for everyone to understand and use. We’ve specifically focused on aligning it with the Accessible Information Standard (AIS) and Plain English guidelines.

What’s New and How It Helps You:

• Easier to Give Feedback: We’ve streamlined the ways you can share your thoughts, whether it’s verbally, via email, in writing, or using our online form.
• Clearer Process: The steps for how we handle all types of feedback are now more simply explained, with clear headings and bullet points to guide you.
• We Value Your Compliments: Learn more about why your positive feedback is so important, how it helps us recognise our dedicated staff , and how we can share it to showcase our quality (always with your permission, of course!) .
• Enhanced Accessibility: We’ve highlighted how this policy can be provided in alternative formats like Easy Read or large print, ensuring everyone can access and understand it.

We want you to feel confident that your voice will be heard, and that your feedback will be treated seriously and investigated properly.

We encourage you to take a moment to explore the full updated policy to understand our commitment to your feedback.

Read the full policy here: [Compliments, Concerns & Complaints Policy & Procedure]