Have you read Capable Environments by Professor Peter McGill?
If not, it’s worth a look—especially for anyone leading services for people with learning disabilities or behaviours that challenge.

Here are ten key ideas Registered Managers can draw on when leading their teams, inspired by this important piece of research:

1. Positive Social Interaction
Foster warm, respectful relationships. Frequent, meaningful engagement from staff helps reduce distress and build trust.

2. Rich Communication Support
Ensure staff understand and respond to all forms of communication—spoken, signed, gestural, or behavioural. Communication is central to dignity and connection.

3. Meaningful Activity Engagement
Support people to take part in daily routines, hobbies, work, or leisure. Purposeful days reduce frustration and encourage growth.

4. Consistency and Predictability
Use clear routines and visual supports. Predictability eases transitions, reduces anxiety, and helps people feel safe.

5. Support for Relationships
Promote and protect personal connections with family and friends. These relationships offer comfort, stability, and identity.

6. Opportunities for Choice
Empower individuals to make meaningful choices—from meals and clothes to daily activities and who supports them. Autonomy builds confidence.

7. Encouraging Independence
Celebrate progress, however small. Supporting independence boosts control, self-worth, and long-term wellbeing.

8. Attentive Personal & Health Care
Be alert to pain and discomfort. Responding promptly and respectfully to health needs prevents escalation and promotes dignity.

9. High-Quality Physical Environments
Create calm, well-maintained spaces tailored to sensory and safety needs. The right environment supports emotional regulation and comfort.

10. Mindful, Skilled & Supported Staff
Lead teams who reflect, adapt, and seek understanding. Skilled staff, properly supported, are the foundation of great care.